Home Skills Experience Projects Education Contact
Available for new opportunities

Abdelrahman
Younes

IT Support Engineer & Power Platform / Automation Developer — turning manual IT operations into Power Apps, Power Automate, Python desktop tools and AI-assisted solutions across banking and enterprise environments.

View Projects → Download CV ↓
AY

Abdelrahman Younes

IT Support & Automation Developer

2.5+YRS IN IT
8+PROJECTS
98%SLA
ADAPTIV • ERADA FINANCE • THE NATIONAL BANK OF EGYPT • PURE DIAGNOSTICS • GABRELLO • ADAPTIV • ERADA FINANCE • THE NATIONAL BANK OF EGYPT • PURE DIAGNOSTICS • GABRELLO •
Skills

Where the expertise lives

From L1/L2 technical support to building the Power Platform apps that replace it — a working stack of tools proven in banking and enterprise environments.

Windows OS & Hardware Troubleshooting95%
Ticketing, Incident & SLA Management93%
Microsoft Power Apps (Canvas Apps)92%
Power Automate (Cloud Flows)90%
Active Directory & Identity Management90%
SharePoint Online Integration88%
AI-Assisted Development (Claude, ChatGPT, Gemini)85%
Microsoft Graph API & Azure AD (MSAL)82%
HTML / JavaScript Web Applications78%
Python Desktop Apps (Flask, PyMuPDF, PyInstaller)75%
Cloudflare Workers & D1 Database72%
Windows OSMicrosoft 365Active Directory Power AppsPower AutomateSharePoint Online Microsoft Graph APIAzure AD (MSAL)Snipe-IT HTML / JavaScriptCloudflare WorkersD1 Database Progressive Web AppsPDF Report GenerationCCNA Networking PythonFlaskPyMuPDF PyInstallerCode Signing (Ed25519)GitHub Releases Arabic / RTL Text ClaudeChatGPTGemini
Experience

Four roles, one throughline

Support-desk discipline paired with a habit of automating the job away — from bank branches to a from-scratch internal ticketing platform.

IT Support Engineer · Adaptiv

Jul 2026 – Present
  • Delivers day-to-day IT technical support while acting as internal innovation driver, automating manual processes with AI tools and Microsoft Power Platform
  • Designed, built and deployed the Adaptiv Attendance App (Power Apps + Power Automate): location-matched check-in/out used by 14 employees, synced to a SharePoint list
  • Extended it with a leave-request module (annual, casual, sick) and a live leave-balance view
  • Designed, built and deployed a full IT & HR Internal Ticketing System — Azure AD sign-in, Microsoft Graph API, SharePoint-only backend, role-based access control, automated Power Automate notifications, delivered as an installable PWA with the company's brand identity — handling 10–20 tickets a month
  • Designed, built and rolled out PDF Studio — a standalone Windows PDF toolkit with full Arabic support, font-matched page editing and signed self-updates via GitHub Releases — installed on 20 machines in Egypt and abroad
  • Built the Cutlist Calculator (sheet-material nesting optimizer with PDF reports) and the IT Deployment Toolkit (pre-deployment and Windows-upgrade health checks)
Power AppsPower AutomateAzure ADGraph APISharePointPython

IT Service Desk Engineer · Erada Finance

Feb 2026 – Jun 2026
  • Supervised the regional IT technical support team across cross-provincial branch networks as primary L2/L3 escalation point
  • Led end-to-end IT Asset Management lifecycle using Snipe-IT
  • Oversaw end-user workplace deployment, baseline OS imaging and equipment issuance
  • Conceived, designed and deployed two internal Power Platform apps: an IT Tickets App and a Task Assignment App
  • Supported enterprise hardware, software and network infrastructure across 100+ branches
Snipe-ITPower AppsPower AutomateAsset Management

Technical Support Engineer · The National Bank of Egypt (NBE)

Jan 2024 – Jan 2026
  • High-tier technical support and troubleshooting in a compliance-driven banking environment
  • Administered user accounts, AD groups and directory permissions; audited security compliance
  • Resolved high-volume incidents via centralized ticketing while maintaining top-tier SLA compliance
  • Diagnosed Windows OS issues and resolved faults in enterprise financial applications
  • Coordinated infrastructure refreshes, disk imaging and large-scale deployments
  • Ran technical onboarding and training for non-technical bank employees
Active DirectorySLA ComplianceBanking Security

Sales & Public Relations · Pure Diagnostics Company

Aug 2021 – Jul 2023
  • Cultivated client partnerships and handled professional dispute/issue resolution
  • Managed customer inquiries, complaints and follow-up pipelines
  • Served as cross-functional liaison between external accounts and internal technical units
Client RelationsCross-functional Liaison
Projects

Key projects portfolio

Tools built to replace spreadsheets, WhatsApp threads, manual checks and online PDF sites with live, SharePoint-backed, edge-hosted or fully offline desktop systems.

📄 Adaptiv · Desktop app · 20 installs

PDF Studio

An offline, all-in-one PDF editor with full Arabic support: merge, split, compress, protect, sign, fill forms, OCR and convert to Word/Excel. Its standout feature is real page editing — erase a stamp or logo, or retype a line, and the new text is set in the document's own font, size and colour, detected and extracted from the file itself.

Ships as a standalone Windows app (no Python, no console) and updates itself from signed GitHub releases, so one release reaches every machine.

PythonFlaskPyMuPDFPyInstallerEd25519 signingGitHub Releases
🕒 Adaptiv

Adaptiv Attendance App

Location-matched check-in/check-out with an integrated leave-request module and a live leave-balance view — used by 14 employees, replacing manual attendance tracking with a SharePoint-backed system.

Power AppsPower AutomateSharePoint Online
🎫 Adaptiv

Adaptiv Internal Ticketing System

Company-wide IT & HR ticketing web app with Microsoft single sign-on and a live SharePoint backend — no separate database. Role-based access control and automated status-change notifications, delivered as an installable PWA — handling 10–20 IT & HR tickets a month.

HTML/JSGraph APIAzure AD (MSAL)Power Automate
🍽️ Freelance · Gabrello

Gabrello Restaurant Ordering Platform

Complete online ordering website for a restaurant client — live menu management, shopping cart, delivery-zone pricing, order tracking, plus a secured admin dashboard, deployed end-to-end on Cloudflare's edge.

Cloudflare WorkersD1 DatabaseJavaScript
📐 Adaptiv

Cutlist Calculator

Nesting / cut-optimization tool that minimizes sheet material waste and generates PDF cutlist & nesting reports with diagrams.

Web AppPDF Generation
🧰 Adaptiv

IT Deployment Toolkit

Diagnostic tool for deployments, Windows upgrades and pre-maintenance health checks — streamlining validation across end-user machines.

Windows Diagnostics
🏢 Erada Finance

Internal HQ Ticketing System

Ticket intake and tracking portal for corporate HQ, centralizing request handling on a live SharePoint backend.

Power AppsSharePoint Online
✅ Erada Finance

IT Team Task Assignment & Workflow Automation App

Task allocation app for the IT team with SLA-breach alerts — automated workflow routing and status tracking.

Power AppsPower AutomateSharePoint Online
Education & Languages

Foundations & certifications

B.Sc. in Communications & Computer Engineering

Mansoura University
2017 – 2022
Computer NetworksData CommunicationsOperating Systems Computer HardwareNetwork Fundamentals
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+
  • Microsoft Power Platform Fundamentals (Applied Project Portfolio)

Languages

ArabicNative
EnglishUpper-Intermediate · B2
Contact

Let's build something together

Email
abdoyones74@gmail.com
Phone
+20 106 463 6537
LinkedIn
abdelrahman-younes
Location
6th of October City, Giza, Egypt
Availability
Open to new opportunities
AY